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Tag Archive for: property managers

Back to School – How Condos Can Prepare 

October 16, 2024/in Educational

The new academic year has begun, and post-secondary students have geared up for another chapter of their academic journey, which often means moving into new accommodations. For condominium managers and condominium boards in Ontario, this influx of student renters presents both opportunities and challenges. Successfully integrating students into condominium communities requires careful planning and a proactive approach. How can condominiums smoothly navigate this transition period?

Understand the Demographics

Students often seek rental accommodations close to campus, which makes condominiums an attractive option as university/college residences can be in short supply. However, students can bring a unique set of needs and behaviors to a community. Understanding this demographic is crucial. Students may prioritize affordability, proximity to public transportation, and amenities that support their lifestyle. This knowledge can guide you in setting realistic expectations and planning for their integration into the community.

Establish Clear Rental Policies

Having clear and well-communicated policies is essential. Ensure these are included in the status certificate package so the owners have them in advance, and remind owners of their obligation under the Condominium Act to provide tenants with a copy of the condominium’s declaration, by-laws, and rules within 10 days of the lease beginning. The condominium’s rental policies should address issues specific to student renters, such as:

Noise: Students might have varying schedules compared to permanent residents who work more “regular” hours on top of the potential for late night gatherings. Clear guidelines on noise levels, especially during late-night hours, can help prevent conflicts. For example, if the students know that City Bylaw tickets can be hefty, it may encourage them to lower that music a tad!

Guest Policies: Students may host visitors more frequently. Ensure that policies regarding overnight guests and the number of visitors are clearly outlined to avoid misunderstandings. This can assist with parking issues as well.

Property Expectations: This depends on the condominium of course, but in a townhome, there is an expectation that the fronts and backs stay tidy. This can comment on garbage and bin storage and disposal, seasonal décor, window décor (those flag curtains may not be permitted), vehicles not being parked on the grass, excessive furniture not being left out, emptying mailboxes, etc. If your condominium is mid-rise or high rise, you may have limitations on what can be left out/hung on a balcony.

Maintenance: There may be some important maintenance items that despite living in a condominium, tenants should be aware of. Owners should ensure smoke alarms are operational, CO2 detectors if necessary and fire extinguishers are in place. Check on lint traps, furnace filters, shut-off valves and anything else that could use frequent checks.

Communication: Share relevant policies on community websites or digital message boards, or however information is shared.

Encourage Responsible Behavior

Often it is not just students that need reminders about responsible condominium living! You can provide information on:

Trash and Recycling: Make sure residents understand the waste management rules and schedules. Clear instructions can prevent issues with garbage and recycling.

Common Area Etiquette: Emphasize the importance of respecting shared spaces and communal facilities. This includes cleaning up after themselves and following the condominium’s rules regarding use of amenities.

Communication: Remind residents how to channel communication. Tenants should contact their landlord for unit issues, or for clarification on what they are responsible for vs landlord vs condominium corporation.

Conclusion

Navigating the integration of students into condominium communities requires a blend of clear policies, community-building efforts, and practical solutions to common issues. By understanding the needs of student renters and fostering a cooperative environment, condominium managers can create a harmonious living situation that benefits both students and long-term residents. Proactive planning and open communication are the cornerstones of a successful strategy for managing this unique tenant demographic.

 Sara Hicks, Vice President, Fiver Rivers Property Management Group, Explore our Previous Blogs.

https://cci-grc.ca/wp-content/uploads/2023/09/CCI-Full-Logo-Grand-River-31ae3da81a2928943167b28ecdb52b1f-300x103.jpg 0 0 Ariel P https://cci-grc.ca/wp-content/uploads/2023/09/CCI-Full-Logo-Grand-River-31ae3da81a2928943167b28ecdb52b1f-300x103.jpg Ariel P2024-10-16 12:36:532024-10-16 12:41:20Back to School – How Condos Can Prepare 

Summer Days and Golf Plays: CCI Grand River’s Summer in Pictures!

September 19, 2024/in Educational

As the days grow shorter and the warmth of summer begins to fade, we’re taking a moment to look back on the exciting summer adventures of our CCI Grand River Chapter members. From travel escapades to backyard gatherings, our members made the most of the sunshine. Here’s a snapshot of what they’ve been up to this summer!

Family Fun & Staycations

Whether it was a Blue Jays game, concerts, or exploring nearby towns, family time was a common theme this summer. Mike Conway and family spent some quality time cheering on the Toronto Blue Jays, and catching up with friends!

Meanwhile, Henry and Marilyn Jansen enjoyed lunch at Heydays Restaurant at the June Motel in Sauble Beach. It’s clear that many of our members made the most of their time off, creating lasting memories with loved ones close to home!

Sweet Treats and The Great Outdoors

Marilyn and Henry Jansen had an exciting time taking their Polaris General for a ride through the rugged terrain of Wiarton, ON. The picturesque landscapes of the Bruce Peninsula served as the perfect backdrop for their off-road adventures, capturing the true spirit of outdoor exploration!

Meanwhile, Dushan Divjak cooled off with a classic summer treat—ice cream, while Stefan Nespoli soaked in the sunshine with a rooftop view that was hard to beat!In a more nautical twist, John Hayes sent us a stunning picture of the Canadian team’s sailboat from the international SailGP racing series during his trip to Halifax. The sleek, high-performance sailboat cutting through the waters off the coast of Nova Scotia was a breathtaking sight.

In a more nautical twist, John Hayes sent us a stunning picture of the Canadian team’s sailboat from the international SailGP racing series during his trip to Halifax. The sleek, high-performance sailboat cutting through the waters off the coast of Nova Scotia was a breathtaking sight.

Travel Adventures Near and Far

While some stayed local, others ventured a little farther this summer. Henry and Marilyn Jansen kicked off their summer with a visit to one of Ontario’s most beloved summer spots – Sauble Beach!

Meanwhile, Angel-Marie Reiner and her husband escaped to the tropical paradise of the Bahamas. The view from their condo was nothing short of breathtaking, with vibrant greenery stretching as far as the eye could see.

John Hayes opted for a road trip across Eastern Canada, starting in the picturesque Quebec City, where he spotted a double rainbow! His journey didn’t end there. Later, John found himself indulging in some delicious East Coast cuisine in Halifax, savouring the fresh seafood while braving the region’s famously unpredictable weather.

Fairways, Friends, and Fun

No summer would be complete without some friendly competition on the green! Our CCI Grand River Golf Tournament was a swinging success, and we’ve got the photos to prove it. From perfect putts to some not-so-perfect (but still fun) shots, our members brought their A-game and had a blast!

The spirit of exploration was alive and well this summer, and we hope these memories inspire future travels! Let’s keep the energy and positivity going, and we can’t wait to see what adventures and achievements the rest of the year will bring for our CCI Grand River Chapter community.

Hayley Bishop, Lead Copywriter, TPM Group, Explore our Previous Blogs.

https://cci-grc.ca/wp-content/uploads/2023/09/CCI-Full-Logo-Grand-River-31ae3da81a2928943167b28ecdb52b1f-300x103.jpg 0 0 Ariel P https://cci-grc.ca/wp-content/uploads/2023/09/CCI-Full-Logo-Grand-River-31ae3da81a2928943167b28ecdb52b1f-300x103.jpg Ariel P2024-09-19 10:28:022024-09-19 12:20:03Summer Days and Golf Plays: CCI Grand River’s Summer in Pictures!

Capital Projects – List to Save Money

August 28, 2024/in Educational

For many condos, utility bills can easily be hundreds of thousands of dollars a year.  So, trimming consumption by even a few percent can save real money.  But how do you go about doing it?

As a retired Engineer with a lifelong interest in using energy efficiently, one of the first things I did when I found myself on my condo board was to analyse our utility bills to understand where the money (over 40% of our operating budget) was going.  

The next thing was to research the opportunities for reducing our consumption.  I found a couple of easy things and some hard things.  Below is a summary of my findings. 

I compared water bills from two current years to the first two years of water consumption after our building was fully occupied, data the municipality provided.  This highlighted that after a decade, our consumption had increased by 30%, equivalent to $25,000/year.  A single-running toilet can run 750 litres a day down the drain!

We installed low-cost, remotely monitored meters (from Alert Labs) on our main and cooling tower water meters.  Besides giving us detailed logs of our water use, the system software also estimates water losses due to leaks. 

Then, we added a plumbing inspection to the annual fire inspection when staff enter every unit.  The leak volume dropped by 80% even before the first inspection, as many owners addressed leaking toilets before the corporation made the repairs and billed them.

The next obvious target was lighting, as many areas in a condo are lit 24/7.  I calculated that converting our 24/7 lights to LED bulbs could be worth $15,000/year.  This can be as simple as changing out bulbs or as complicated (read expensive) as reworking or replacing fixtures.  

There are companies that will do LED upgrades and finance them such that your loan payments match your energy savings, i.e., they cost the corporation nothing.  While this may sound attractive, the downside is that you pay loan interest for some time before you get the benefit of reduced consumption.  With a 16-month break-even point, we opted to work the upgrade cost into our budget.

Less obvious is the electricity consumed by our building’s many pumps and fans.  These are often large electricity consumers, but while there are often ways to reduce the consumption, they are usually capital-intensive.  Adding a VFD (Variable Frequency Drive) to control an existing motor can reduce energy consumption by as much as 30%, and can offer even greater savings as they may allow the pump or fan to run slower while still meeting your building’s requirements.

We’ve done this twice now, but only when having to upgrade equipment for other reasons.  It wasn’t practical to replace our booster pumps with a new and expensive solution just for the energy savings, but when the original equipment got to end-of-life, we made sure we selected energy-efficient equipment.  Upgrades like this can often be paid for from the reserve fund because the “improvement” aspect of the replacement is in line with current building practices.

Water softeners use a lot of water that gets flushed down the drain every time they regenerate.  Modern softeners don’t use less water than old ones, but we have considered changing our systems to only soften hot water (roughly 1/3 of the total water used).  This could save over $6,000/year in water and salt costs, so when our existing softeners reach the end of life, we will look closely at replacing them with a much smaller system that only softens our hot water.

The makeup air units that blow fresh air into our building use a lot of electricity and gas.  An energy audit highlighted that air ducts generally leak quite a bit.  It’s reasonable to assume that as much as 30% of the air blown into them leaks out before it reaches the end of the ductwork.  We also found that the airflow into our hallways is as much as two or three times higher than necessary.  Sealing the ductwork, updating the motor controls, and slowing down the fans could save us $40,000/year and cost three times that to implement.  This is a project we are considering, and one where it makes sense to us to consider financing it because of the high capital cost.

The rest of our gas is used in our boilers for building heating and domestic hot water.  Like our booster pumps, it will be important to make good choices when they have to be replaced, but the potential savings don’t warrant replacing boilers with years of life left in them.

What opportunities are there in your building?  There are companies that will do energy audits, usually at no cost, to highlight potential savings and what would be required to realize them.  These audits can be invaluable for identifying savings opportunities to consider in your short and long-term planning.  

John Hayes, Business Analyst (Retired), Mergatroyd Systems INC. Explore our Previous Blogs.

https://cci-grc.ca/wp-content/uploads/2023/09/CCI-Full-Logo-Grand-River-31ae3da81a2928943167b28ecdb52b1f-300x103.jpg 0 0 Ariel P https://cci-grc.ca/wp-content/uploads/2023/09/CCI-Full-Logo-Grand-River-31ae3da81a2928943167b28ecdb52b1f-300x103.jpg Ariel P2024-08-28 15:20:542024-08-28 15:31:03Capital Projects – List to Save Money

Preparation for Capital Projects

March 21, 2024/in Educational

When a condominium corporation is moving towards a capital repair project it can become a daunting
process at times. Below are some best practices when undertaking a large project such as paving,
building envelope restoration, and/or infrastructure replacement. While it is likely your reserve fund
study or some other indicator (hopefully not failure) such as a condition survey that has identified a
capital item that is need of repair or replacement, the challenge is just beginning. Many would agree
that it is the primary steps of a project that can really set the tone for success. Please consider the
following:

  • Determine the scope of a project. Make use of the Reserve Fund Study, any condition
    assessments, or repair recommendations that may have been provided, or seek the advice of
    professionals related to the overall project scope.
  • For simpler or more straightforward projects, a professional/expert may not be required for the
    duration of the project and in those cases a corporation should be prepared with the assistance
    of their manager to identify the scope, obtain competitive estimates based on the scope, and
    select and manage the work directly with the approved contractor.
  • For larger or more complex projects, look to engage a professional/expert to workReserve Fund Consulting with the
    corporation throughout the project process from scope of work to tendering/estimating,
    inspections, etc. In today’s competitive world these professionals will greatly assist a
    corporation in securing competitive viable estimates, reduce liability, and provide a comfort
    level for the corporation and contractors which can lead to better value and overall results.
  • Timing of larger projects should always be reviewed. Keep in mind you may have other annual
    maintenance items that could be completed while undertaking a large project that will result in
    savings for the corporation from an operating standpoint. A simple example is to have the
    roofers scope include cleaning the eaves when roof replacement is being done. Consider
    repairing adjacent items, such as curbs, sidewalks, or buried infrastructure when doing asphalt
    replacement.
  • All have seen large variances with pricing. Ensure requests for quotations are clear and simple.
    Ensure the key points are captured such as what (service, supply) and when (frequency,
    urgency). Contracts and purchase orders need to clearly reflect the approved scope, pricing, and
    timing expectations.
  • Quoting/tendering and contract preparation can be challenging in today’s environment for
    varying reasons. Volatile marketplaces, surplus of work, and increasing inflation have made this
    process far more challenging as of late. Much of the time contractors, when given the
    opportunity for future business, will provide firm pricing and or annualized increases for multi-
    year commitments when possible.
  • Communication with residents is always vital for a successful project. Try to be informative but
    general in nature with respect to the scope, timing, specific needs such a relocation of vehiclesetc., and what to expect for residents such as noise, vibration, and traffic. Be prepared to
    provide updates as projects progress. This will ensure residents have what they need information wise. Clearly identify who concerns should be brought to in the event a question or
    issue arises.
  • As a project moves forward, look to keep all parties updated through progress reports prepared
    by who is managing the project and ensure all participating contractors are sent updates as well
    to ensure all agree at each phase.
  • At project completion, ensure full project reviews are undertaken and any holdback, warranty,
    future maintenance requirements, etc. are discussed and recorded.

Please remember this advice when considering your next project!

Corey Sargeant RCM,
President,
G3 Property Solutions Ltd

Explore Previous Blogs

 

 

 

 

https://cci-grc.ca/wp-content/uploads/2024/03/Blog-Titles-CCI-1-1.png 300 750 Ariel P https://cci-grc.ca/wp-content/uploads/2023/09/CCI-Full-Logo-Grand-River-31ae3da81a2928943167b28ecdb52b1f-300x103.jpg Ariel P2024-03-21 11:02:232024-03-21 11:03:49Preparation for Capital Projects

Thanks for an Amazing Year, 2023!

December 28, 2023/in News

Sparklers, noise makers, and countdowns.

The anticipation is almost too much. It must mean that we’ve finally done it. We’ve reached the end of 2023. 

But before we say “hello” to 2024, let’s take a moment to reflect as a Chapter on all our accomplishments this past year!

The Annual Golf Tournament

CCI Grand River Golf Tournament 2023

We had a great tourn-out at this year’s Golf Tournament! Thank you to all who came to play out in the hot sun and share such memorable experiences together. 

The Annual Condominium Conference

CCI Grand River Annual Condominium Conference 2023

Attendees at this year’s conference got to enjoy our SOLD-OUT exhibitor booths, as well as attend our CMRAO-approved sessions. Of course, who could forget that we set the whole event off with our Property Manager’s Pre-Conference Shindig. S’mores, curling, and live music, what more could we ask for?

The Legal Panel 

Arguably the most anticipated event in the CCI Grand River Chapter. The Legal Panel allows chapter members and the Grand River community to learn more about what is happening on the legal side of the condominium community. 

… And all our other events! 

Launching CCI Grand River Chapter’s participation in the CCI Condominium Director Certificate Program gave opportunities to new and seasoned directors to either learn, or brush up on their skills and knowledge of their role. We had networking events for our professional partners, and for our community as a whole, and we look forward to continuing to grow as a Chapter. 

Cheers to the new year!

https://cci-grc.ca/wp-content/uploads/2023/12/Blog-Titles-CCI-7.png 300 750 adminCCI https://cci-grc.ca/wp-content/uploads/2023/09/CCI-Full-Logo-Grand-River-31ae3da81a2928943167b28ecdb52b1f-300x103.jpg adminCCI2023-12-28 17:00:002024-01-23 15:22:49Thanks for an Amazing Year, 2023!

Happy Board, Happy Life!

November 2, 2023/in Educational

A condominium’s Board of Directors play a significant and immeasurable role in the daily governance of a condominium corporation in Ontario. Board members are not only responsible for ensuring the corporation is well managed on behalf of all owners and residents, they are also responsible for ensuring that the corporation’s financial assets are secured and well managed. 

Board of directors. Condominium board of directors. CCI Grand River.

Understanding that this volunteer role is not one to take lightly, how can we as owners, managers, professionals, residents, and fellow board members help in keeping board members happy in their roles?

Understanding the common goal. 

There are always several projects and many moving parts for any condominium. From repairs to upkeep, making sure everyone is aligned with the priority task list will relieve unnecessary stress from any single member. Attending all appropriate meetings and keeping up with the communication will definitely help shave some group tension.

Communication. Communication. Communication. 

It should go without saying, but we’ll say it anyway! Communication is key. Are you a board member who feels that one task should be brought up on the priority list? Bring it up at the next board meeting. Are you an owner that is unsure of the next step in a repair process? Reach out! It’s amazing how many of our problems can be solved if we keep an open dialogue with each other. The resources are there for a reason, don’t be afraid to use them!

Knowing that Boards of Directors are vital to the industry.

Your condominium’s Board of Directors are vital to your condominium’s corporation. Boards consist of volunteers with different work and life experience and therefore offer unique perspectives when tackling concerns and listening to owners and residents. Respecting the different views of each other and listening can lead your condominium to new and creative solutions. And hey, it may even save you money!

Compassion and support.

CCI Grand River. Board member. Board of directors. Condominium board. Condo board.

Now that we understand the priority list, are great at communication, and know that a Board of Directors plays a significant role in a condominium corporation, the last aspect to consider when trying to keep your board happy is: compassion and support.

Your Board of Directors are human, after all. Being courteous with each other will lend a huge helping hand in keeping a better community.

Being a Board member means wanting to make a difference in your community. It’s a lot easier to make a difference when you feel respected and heard. Being an active part of your community and listening to the concerns of your corporation can help your board check tasks off their lists and continue ensuring you are living your best condo life.

Reach out to your condominium board today to see how you can support your community.

Conference Sponsorship, annual conference, annual golf tournament, Grand River Chapter, Canadian Condominium Institute, Become a Member | CCI-GRC

Maggie Matian
Marketing Manager for CCI Grand River

https://cci-grc.ca/wp-content/uploads/2023/11/Blog-Titles-CCI-3.png 300 750 adminCCI https://cci-grc.ca/wp-content/uploads/2023/09/CCI-Full-Logo-Grand-River-31ae3da81a2928943167b28ecdb52b1f-300x103.jpg adminCCI2023-11-02 05:30:042023-11-03 17:29:38Happy Board, Happy Life!

Mitigating Risk When Snowbirds Fly South

October 19, 2023/in Educational

Things to consider before the Snowbirds Fly South

We hate to say it, but it’s that time of year again to prepare for plummeting temperatures and to make plans for the winter ahead. Maybe you like to head down south for the winter and escape Canada’s snow. But what are some things you should be thinking about before you leave your home for the winter? Here are a few things to consider before escaping to warmer locations.

1. Safety and Security Concerns

a. Check your home insurance policy

What does your insurance policy require you to do when you are away for an extended period of time? Do you need to have someone check your home every few days? If so, make sure you have a family member, friend, or neighbour agree to do the required checks. If you’re not sure what your policy requires, call your insurer to check. Ask whoever is checking your home to pick up mail, newspapers, etc. as well so you don’t give away signs that your home is empty and unmonitored.

b. Check your condominium documents

Your condominium’s declaration may have rules that impact your decisions when you’re leaving for the winter as well. For example, are you required to keep your home at a certain minimum temperature to ensure your pipes don’t freeze, burst, and cause a building-wide flood?
If you’re considering renting out your home as a short-term rental while you’re away, does your condominium declaration and/or rules allow short-term rentals? If so, are there limits on how short (or long) you can rent your home out for?

c. Don’t turn off your heat!

Heating your home in the winter can be expensive, but so is flooding caused by a burst pipe. So don’t forget to continue to heat your home while you’re away. Even if your insurance policy and condominium documents don’t require regular checks, set this up anyway so you can have peace of mind while you’re away. Accidents happen, and if there’s a flood or any other emergency in your home, you want someone to catch it as soon as possible.

2. Virtual meetings

Does your corporation have a lot of owners who are Snowbirds? You may have found that this can restrict your options when holding board meetings and Annual General Meetings (AGMs). Luckily, virtual meetings and platforms such as Zoom and Microsoft Teams has made location a problem of the past! There are also a few third-party companies that can be utilized to ensure flawless e-voting, guarantee quorum and assist with the technology side of virtual meetings for those who are not so tech savvy.

Holding AGMs virtually has several benefits. It can ensure quorum is met as owners can log in from anywhere or easily provide digital proxies. There is also flexibility in the timing of the meeting. Before virtual AGMs, a lot of corporations would rush to hold their AGM before unit owners departed for the winter. Now, it can be held anytime within the 6 months after the year end, which can reduce pressures on the auditor, property manager and the board.

Many guest speakers, such as lawyers, engineers and auditors are now charging additional fees for in person attendance. Virtual attendance is often cheaper or possibly included in their professional fees, as it is less time consuming for the guest.

While there is a lot of planning and preparation that goes on for travellers at this time of the year, it’s important to not forget about the condominium you are leaving behind. Ensuring that your unit is taken care of while you’re away can be a relief not only to you, but to your fellow neighbours as well!

 

Authors:

Shalon Chapman, LCCL
RLB LLP

 

 

 

Annie Bailey
Lawyer
Robson Carpenter LLP

https://cci-grc.ca/wp-content/uploads/2023/10/Blog-Titles-CCI-2.png 300 750 adminCCI https://cci-grc.ca/wp-content/uploads/2023/09/CCI-Full-Logo-Grand-River-31ae3da81a2928943167b28ecdb52b1f-300x103.jpg adminCCI2023-10-19 12:08:292023-11-03 17:29:47Mitigating Risk When Snowbirds Fly South

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